Every conversation,
one intelligent inbox.
HelpStack unifies Facebook Messenger, Instagram DM, Email, and web chat into a single workspace — with AI suggestions, auto-translation, and real-time delivery baked in.
HelpStackWhen will my order arrive?
2Can I change my subscription plan?
Merhaba, yardım lazım
1Sarah K.
📘 Facebook · 2m ago
When will my order arrive? I placed it 3 days ago.
10:42 AM
Your order is expected within 2–3 business days.
10:44 AM
Thank you for reaching out! Your package is on its way and will arrive by Friday.
Everything you need
Built for teams who care
about every customer.
Unified Inbox
Facebook Messenger, Instagram DM, Email, and web chat — all in one workspace. No tab-switching, no missed messages.
AI-Powered Replies
Get context-aware reply suggestions with confidence scores from OpenAI or Anthropic. Approve with one click, or edit freely.
Auto-Translation
Your team speaks English, your customers speak everything else. HelpStack translates inbound messages automatically.
Real-Time Delivery
Socket.io-powered live notifications and instant message delivery. Every agent sees updates the moment they happen.
Multi-Team Access
Role-based access control with Owner, Admin, Agent, and Viewer roles. Assign conversations, set permissions, scale freely.
Analytics & SLA
Track response times, SLA compliance, and team performance. Make data-driven decisions to improve customer satisfaction.
How it works
Up and running
in minutes.
Connect your channels
Link Facebook, Instagram, email accounts, and embed the web chat widget — all through a guided setup wizard.
Receive messages
All inbound messages flow into a unified inbox in real time. Assign conversations to team members, set priorities, and track SLA.
Reply with AI
HelpStack's AI analyzes context and generates confident reply suggestions. Review, refine, and send — or let approved templates auto-respond.
Your AI co-pilot
for support.
HelpStack analyzes each conversation and suggests context-aware replies — with a confidence score, so agents know when to send as-is and when to add a personal touch.
- Confidence scores on every suggestion
- Works with OpenAI GPT-4 and Anthropic Claude
- One-click approval or inline editing
- Learns from your team's approved responses
Sarah K.
via Facebook Messenger
Hi! I ordered 3 days ago and still haven't received my tracking number. Order #48291
Hi Sarah! Thanks for reaching out. Let me look into your order right away.
Thank you! I really need it for a gift.
I completely understand your urgency, Sarah! I've located your order #48291 and can confirm your tracking number is on its way — you'll receive an email within the next hour.